Terms & Conditions

Punctuality & Courtesy

Due to limited space, our waiting area is designated to customers waiting for treatments only.

Arriving late may interfere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied. All times stated include preparation. Please arrive on time for your appointment.

You must let us know if you anticipate you are going to be late. If you fail to do so, you will be marked as a no-show. Please give us a courtesy call to check if we still have the availability to complete your service in full; depending on how late you are or are going to be, rescheduling may be an option.

Consultations & Patch Test

If you have any specific requirements, a consultation may be your best option. This will determine the best service option for your hair type, the technique required, the time required and even costs. Usually recommended for services such as colour corrections, Brazilian keratin treatment, eyelash extensions…

Consultation forms will be sent out prior to your appointment via email. Please fill it in accordingly.

You will be asked health questions such as allergies, which may affect your service and/or your suitability to have a treatment with us.

These will also be available in the salon if you don’t have access to an email or have booked last minute.

Patch tests are required for all tinting services including eyebrows/eyelashes, hair colouring, and eyelash extensions.
You must book a patch test at least 48hours prior to your appointment.
This is required for all new clients and current clients every 3-6 months.
We will not be held responsible for booking this in.
Please understand that we will not be able to offer you any of the selected services without a patch test.

Price Alteration

We reserve the right to alter prices without prior notice. 

Payments

We accept cash and card payments. Please note that we will not accept card payments on transactions below £10; we kindly ask that you come with the correct change before starting your treatment; (this applies to offers/promotions/discounts applied which will go under £10 on card payments). 

Non-refundable Booking Fee & Cancellation Fees

We require a non-refundable booking fee for all new clients. This will also apply if you have missed or cancelled last minute in the past. 
The fee will depend according to the service and the time required.
This is not refundable unless cancelled strictly 48hours prior to the appointment time, and must be done online or in writing.
The fee will be deducted from the final cost of your treatment with us.

Cancellation fees will apply if you cancel within less than 24hours prior to the appointment time, a fee of 25% fee of the booked treatment must be paid in full if wishing to book with us again. This fee will only be waived if rescheduling with plenty of notice (non-refundable booking fee will be required).
No-show fees will apply if you have missed an appointment with us, a fee of 50% fee of the booked treatment must be paid in full if wishing to book with us again.

Appointments & Walk-Ins

We cannot guarantee we will be able to respond soon enough for appointment requests made over Facebook, email… Please use our online booking system or call us according to our opening hours. Some services such as colour, will not be available on our system, please contact us directly to discuss your needs. Note that booking in for the wrong service, will affect your treatment. 
Walk-ins are welcome as long as there is staff available at the time.

Retail Products

Hairdressing and Beauty products must be paid for in full at the time of purchase or order. Products purchased from us must be returned unused, unopened with their seal intact and in the same condition as they were originally. We will not accept for exchange or refund any item which has been used or it’s not in the exact condition which it was purchased from us. This does not affect your statutory rights. 

Children

Please understand that we cannot accommodate children under 12 unless supervised by an adult during your treatment. 

Personal Items

Please ensure you retrieve all your personal items before leaving the premises, we cannot be held responsible for lost items. We kindly ask that you keep hold of your belongings to avoid it being around the salon at the time of your treatment. 

Smoking

Please note that it is illegal to smoke anywhere in the salon. 

Discounts, Promotions and Offers

Due to the current circumstances, all our discounts are paused unless stated otherwise.

Note that none of our offers will be available in conjunction with other offers/discounts or promotions.
To redeem any of our offers, you must book in advance and mention the offer/discount when booking.
Note that these will not be available for use during Christmas time (December) unless stated.

Gift Vouchers

Gift vouchers are non-refundable and are valid for 30 days from the purchase date written on the gift voucher, and it will not be accepted after the expiry date. Vouchers cannot be redeemed for cash, sold, or transferred.
You must hand in your gift voucher on your appointment date.
Late cancellation and failure to show terms, also apply to gift vouchers.

Membership and Packages

All membership and packages must be paid in full and in advance. It cannot be shared, transferred or refunded.

Loyalty Program

Hairdressing services: On every 6th visit, you’ll get a FREE wash or express blow dry in addition to your service.

Beauty and nail services: On every 6th visit, you’ll get 15% off in addition to your service.

Please collect your loyalty rewards card in the salon. You must bring your card with you to every appointment to receive your stamp, please note that if you lose your card, you will have to start again.

Welcome Discount
  • Monday to Fridays
  • Excludes children’s cut, dry cut, trim and fringe trim.
  • Not valid in conjunction with any other offers/discounts or promotions
  • To redeem you must enter the discount code “NEWCLIENT” when booking online or mention the code when booking
  • We hold the rights to discontinue this offer at any time
Leaflet 15% OFF

Get 15% off if you bring a selected leaflet with this discount, on your appointment.

Terms and conditions:

  • Minimum spend
    • £40 on hairdressing services
    • £20 on beauty services
    • £40 on nail services
  • Not valid in conjunction with other offers, discounts or promotions.
  • Only valid if bringing the leaflet with you on your appointment. The leaflet must have a “15% off” sticker.
Referral Scheme

We will credit your account £5 when you refer us to a friend

  • Ask your friend to mention your name when they book an appointment. Don’t forget to mention that they can also get £5 off when using or mentioning the code “NEWCLIENT” (terms and conditions apply)
  • After your friend has been to us for their appointment, we will add your discount for your next appointment
  • Valid on full-priced selected services, not valid in conjunction with any other discounts/promotions/offers
  • Cannot be accumulated, transferred or exchanged for cash
  • Services excluded: Colour Services = Colour Correction and Brazilian Keratin Treatment.
  • We hold the rights to discontinue this offer at any time
Senior Citizen, Military or NHS Discount
  • Valid during weekdays, Monday to Friday excluding Saturdays.
  • Note that discounts will not be available during Christmas time (December) unless otherwise stated
  • To book online please ensure to add the discount code: SMN15 – this will only be available on selected services online
  • Not available in conjunction with any other offers/discounts and promotions. Valid ID will be required
  • We hold the rights to discontinue this offer at any time
Student Discount
  • Valid during Monday-Wednesday
  • To book online please ensure to add the discount code: STUDENT10 – this will only be available on selected services online
  • Not available in conjunction with any other offers/discounts and promotions. Valid ID will be required
  • We hold the rights to discontinue this offer at any time