Terms & Conditions

Punctuality & Courtesy

Due to limited space, our waiting area is designated to customers waiting for treatments only.

Arriving late may interfere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied. All times stated include preparation. Please arrive on time for your appointment.

You must let us know if you anticipate you are going to be late. If you fail to do so, you will be marked as a no-show. Please give us a courtesy call to check if we still have the availability to complete your service in full; depending on how late you are or are going to be, rescheduling may be an option.

Consultations & Patch Test

If you have any specific requirements, a consultation may be your best option. This will determine the best service option for your hair type, the technique required, the time required and even costs. Usually recommended for services such as colour corrections, Brazilian keratin treatment, eyelash extensions…

Consultation forms will be sent out prior to your appointment via email. Please fill it in accordingly.

You will be asked health questions such as allergies, which may affect your service and/or your suitability to have a treatment with us.

These will also be available in the salon if you don’t have access to an email or have booked last minute.

Patch tests are required for all tinting services including eyebrows/eyelashes, hair colouring, and eyelash extensions.
You must book a patch test at least 48hours prior to your appointment.
This is required for all new clients and current clients every 3-6 months.
We will not be held responsible for booking this in.
Please understand that we will not be able to offer you any of the selected services without a patch test.

Price Alteration

We reserve the right to alter prices without prior notice. 

Payments

We accept cash and card payments. Please note that we will not accept card payments on transactions below £10; we kindly ask that you come with the correct change before starting your treatment; (this applies to offers/promotions/discounts applied which will go under £10 on card payments). 

Booking Policy

Non-refundable booking fee

a) Booking fees are still in place, and you will be asked to complete a payment before booking with us. The amount of the booking fee will depend on the service you’re booking for (e.g. for longer services you may be required to pay more).

b) Any booking fees paid will be deducted from the final cost.

c) Booking fees are non-refundable unless cancelled strictly within 48 hours.

d) You may reschedule and transfer the booking fee once, if the 48 hour notice is given.

e) If you have paid a minimum booking fee, but fail to show up or to comply to our cancellation / reschedule terms, and there is remaining missing monies (e.g the full service cost is £50, you paid £10 to book but failed to show, therefore there is £40 remaining to pay) you will be sent a payment request which must be paid in full before you place any future bookings with us.

Card Capture 

a) You will be asked to provide valid card details to place a booking (these details are kept confidential and secure by our booking system).

b) In the event of a missed appointment, or if you have failed to comply to our cancellation / rescheduling terms; we will debit your card for the full amount according to the cancellation fees.

c) In the event that we are unable to debit your card due to insufficient funds, we will send you a request for payment which must be paid in full before any future bookings.

d) If you attend the appointment as planned, your card will not be debited, and you will continue to pay as normal at the salon.

Cancellation & No Show Policy

a) Our cancellation policy is 48 hours to all guests.
If you need to cancel below this time period, you’ll need to contact us as online bookings are not set to be cancelled within less than 48 hours.

b) You will not be entitled to a refund if you cancel within less than 48 hours, and you will be charged a cancellation fee.
However if you wish to reschedule to a later date (and you give us 48 hours notice), you may transfer the booking fee to another slot ONCE.

c) If you are a regular, and cancel last minute more than once, you will be required to pay a non-refundable booking fee for any future appointments and may even face a cancellation fee (50% of the treatment cost).

d) Our grace period for one-off occasions is of up to 15 minutes if you let us know prior. This may affect your treatment specially during busy times. Arriving 15 minutes past your appointment with no communication will result in you being marked as a no-show.

Cancellation & No-Show Fees

  • Last-minute cancellation
    If cancelled within less than 24 hours.
    50% of the booked service 
    You will also be required to pay in advance for any future appointments.
  • No-show
    100% of the booked service
  • 2 Strike’s Policy
    If you consecutively cancel last minute and are a no show (for regulars), you’ll be automatically required to pay in full in advance (not refundable under any circumstance); and even a booking suspension. 

Appointments & Walk Ins

We cannot guarantee we will be able to respond soon enough for appointment requests made over Facebook, email… Please use our online booking system or call us according to our opening hours. Some services such as colour, will not be available on our system, please contact us directly to discuss your needs. Note that booking in for the wrong service, will affect your treatment.
Walk-ins are welcome as long as there is staff available at the time.

Retail Products

Hairdressing and Beauty products must be paid for in full at the time of purchase or order. Products purchased from us must be returned unused, unopened with their seal intact and in the same condition as they were originally. We will not accept for exchange or refund any item which has been used or it’s not in the exact condition which it was purchased from us. This does not affect your statutory rights. 

Children

Please understand that we cannot accommodate children under 12 unless supervised by an adult during your treatment, on appointments that lasts over 60 minutes.

Personal Items

Please ensure you retrieve all your personal items before leaving the premises, we cannot be held responsible for lost items. We kindly ask that you keep hold of your belongings to avoid it being around the salon at the time of your treatment. 

Smoking

Please note that it is illegal to smoke anywhere in the salon. 

Discounts, Promotions and Offers

Due to the current circumstances, all our discounts are paused unless stated otherwise.

Note that none of our offers will be available in conjunction with other offers/discounts or promotions.
To redeem any of our offers, you must book in advance and mention the offer/discount when booking.
Note that these will not be available for use during Christmas time (December) unless stated.

Gift Vouchers

Gift vouchers are non-refundable and are valid for 30 days from the purchase date written on the gift voucher, and it will not be accepted after the expiry date. Vouchers cannot be redeemed for cash, sold, or transferred.
You must hand in your gift voucher on your appointment date.
Late cancellation and failure to show terms, also apply to gift vouchers.

Membership and Packages

All membership and packages must be paid in full and in advance. It cannot be shared, transferred or refunded.

Right to refuse service

Our salon staff has the right to refuse service to anyone behaving improperly, or if their state of health may influence the effects of the service.
We will not tolerate abuse towards our staff.

Service Guarantee and Refunds

Your satisfaction is our highest priority. If you are not completely contented, please let us know during your treatment or within 24 hours after your service has been performed. We are committed to making any needed corrections and if there was a fault on our side.

Loyalty Program

Earn 1 stamp per visit.

3 Stamps – 10% off
6 Stamps – 15% off
10 Stamps – 20% off

Each reward is valid for 8 weeks.
Earn stamps when booking online or with us – to receive discount codes you must have an email registered to our system.

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