Due to Covid-19, we’ve had to make a “few” changes, to ensure that we are keeping you and our staff safe!
Please read carefully as the following guidelines (or rules) will have to be followed when you visit the salon. Those guidelines also comply with the Government’s requirements.
Here is goes…
Arrive on time
We are working on a very tight schedule and every second counts. This puts pressure on our team and other clients, please also note that we will have to add extra time to sanitise the entire salon before you enter.
If you arrive early, please wait until your appointment time. We will personally call you in when we are ready to see you! If you decide to shop around town while you wait for your appointment, let us know via text or social media, and we will notify you when we are ready.
Please arrive wearing a face covering. You must keep it on at all times during your visit. Face masks will also be available at a zero profit cost of £1 in salon.
Sanitise on entry
You will be required to sanitise your hands upon arrival, hand sanitiser and hand washing will be provided by us. We kindly ask that you to not use your mobile phones during appointments, where possible, as sanitation would be required each time.
We also ask that you minimise the amount of personal belongings you bring with you. You must keep your belonging with you at all times.
Please Come Alone
Please come alone for your appointment.
If accompanied by children you will be responsible for supervising them at all times and should follow social distancing guidelines – please check this with the stylist/beautician or nail technician prior to the appointment as this may not be possible if we’re on a busy schedule.
Waiting Area is Closed
Limiting crowded spaces makes everyone safer.
Due to the salon’s size, we cannot maintain social distancing measures, therefore our waiting area is closed.
Will be required upon salon entry to make sure all guests are symptom-free & haven’t been caring for someone sick in the past 14 days. A covid-19 questionnaire must be filled and signed.
These questions must be answered to confirm whether you’ve had a continuous cough, fever, chills, shortness of breath, or loss of taste or smell recently.
The Government is now also requiring salons to keep client’s details for at least 21 days to support the NHS Test and Trace, this is not required but it’s very important to supporting the NHS on avoiding a second spike.
If your answer is “yes” to any of the questions, you will be asked to reschedule immediately. We kindly ask that you do not come in if you have got those symptoms or have been caring for someone who does.
Refreshments (Drinks & Treats)
The Government advises that no food or drinks are to be consumed in the salon by clients other than water in disposable cups or bottles. Please note that water will be available in the salon, as we will be offering disposable cups.
No Walk Ins
We are operating on an appointment-only basis, therefore we cannot accept walk-ins temporarily. Please book in advance.
We ask that you do not come into the salon unless you have got an appointment and/or have been instructed to do so.
Touchless Retail Area and Assistance
Members of staff will help you stock up on products & collection will be available.
We also kindly ask that you minimise the amount of contact between objects and surfaces during your visit.
Card payments are accepted in salon. Please pay by card or contactless, wherever possible.
All stations, tools, nail desk & products are being thoroughly cleaned and sanitised between each client. We can assure you that your gown, our aprons and towels are clean.
Your hairstylist, beauty therapist, and nail technician will be wearing a face shield during your appointment. A face mask is not required at this time, but please let us know if you’d prefer us to wear one.
Consultations & Patch Tests
Will still be required. Please book this in advance by contacting us directly.
Our cancellation policy remains in place. Any non-refundable booking fees will be fortified if cancelling last minute or failing to show. We will also be introducing a cancellation fee (25%) if failing to cancel within at least 24 hours or failing to show (50%).
Any cancellation or no show fees will be deducted from any deposits you’ve made or will be required upon a new appointment.
If you are unwell, you must reschedule, in this event, we will transfer any payments that have been made towards the new appointment.
Please note that we hold the rights of refusal in the event of failing to comply to these guidelines.
And finally, that’s it!
We’d like to thank you in advance for your cooperation. See you soon!