- Reschedule if you feel unwell, or have been in contact with anyone with Covid-19.
- Face masks are compulsory. Please wear one before entering the salon.
Any face masks given by us will incur in a cost of £1 per face mask.
- Arrive on time. If you are early or waiting for your appointment, please be patient and wait until called in.
- Use the sanitiser provided on entry.
- Come alone for your appointments – this includes no children unless booked in for a service.
What does green, amber, red and silver mean in your bookig system?
Green = there may be more appointments available.
Amber = there may limited appointments available.
Red = there are no appointments left.
Silver/Blank = the salon may be closed or the therapist is unavailable.
Can I book for different services together?
If when booking for e.g. a hair cut, and wanting to add nails you see that some services have gone “red”, this is because some services are limited to selected stylists/therapists.
This means you may have to book separate appointments to allocate the right timings with each member of staff.
I've registered but can't login
In order to log in and book an appointment, you will need to confirm your email first; as our, our system automatically requires you to confirm your account to avoid spam.
Please make sure to also check your spam folder. If you are still experiencing issues with confirming your email, please contact us so we can confirm your account for you.
When will I need to pay a deposit?
You’ll be automatically required to pay a non-refundable booking fee if…
- If you are a new client
- Are booking for a long and/or costly service
- Have missed an appointment
- Cancelled last minute a couple of times
- Are booking during busier times, such as Christmas, where appointments are on high demand
Can I book and pay later?
If you are required to pay the non-refundable booking fee due to one of the reasons above; we will not be able to secure any appointments without the fee being paid, as we don’t want to chase anyone for payments and risk missing out on other potential customers.
This is a non-refundable booking fee we’ve had to put in place, due to last-minute cancellations and no-shows, which automatically affects our small business. This fee is only refundable if cancelled within 48hours strictly.
I've received an email with a consultation form request, what is it for?
We require all new clients to fill out a consultation form.
This is usually to check whether you are suitable for the service you are booking in for, based on allergies, skin conditions etc…
What is your cancellation and no-show policy?
To cancel an appointment online you must do this within 48hours prior to the appointment – the system will not allow any cancellations within less than 48 hours.
To avoid a cancellation charge, we ask that you contact us within at least 24hours prior to the appointment.
If you cancel last minute, you will be required to pay a 50% fee for the cancelled appointment.
If you cancel too close to your appointment time, you may be marked as a no show.
If you arrive 10 minutes past your appointment time, and fail to let us know, you will be marked as a no-show.
If you miss an appointment, you will be required to pay 100% of the missed appointment in order to book with us again.
2 Strike’s Policy
If you consecutively cancel last minute and are a no show (for regulars), you’ll be automatically required to pay in advance (not refundable under any circumstance); and even a booking suspension.
How do we collect cancellation/no show fees
If you have paid online, this will be taken off any payments you have made; or will be shown as a “balance to pay” on your account, which must be paid before any future appointments.
Why do we charge a fee for last-minute cancellations and no-shows?
Unfortunately, after many last-minute cancellations and no-shows, we’ve had to put these policies in place, as well as the non-refundable booking fees.
If you suddenly cancel or don’t show up at all for your appointment, this means that not just us, but a stylist/beautician, could be losing out on an income. This is usually because, without notice, we could’ve turned other potential clients away because of the “booked” appointment.
We understand that things can happen last minute, but we ask that you let us know in advance in accordance with our cancellation policy, so we can have the opportunity to offer your slot to someone else.
How do I redeem a discount or voucher?
Discount codes: You must enter the discount code by entering the discount code when booking online, this will usually appear at the end.
Voucher: You will need a voucher code for this; if you’ve got yours, please enter it at the end. Please note that this will not work if you enter it on the “discount code” section.
All discount codes are subject to terms and conditions and will not be valid during Christmas time.